THE COMPLETE GUEST JOURNEY
Availability, reservation, arrival, stay, housekeeping, check-out and history belong to one record.
A connected journey preserves the reservation, preferences, messages, payment state and operational tasks behind the stay.
SCHÉMA HOSPITALITY
See reservations, guests, availability and daily operations together.
Schéma Hospitality connects the guest-facing website or reservation journey with availability, guest records, payments and the daily operational tasks behind the stay.
THREE VIEWS OF THE SAME STAY
01
Guest view
Availability, room information, direct enquiry or reservation and pre-arrival communication.
02
Front-desk view
Reservation state, guest profile, payment and messages in one current record.
03
Operations view
Housekeeping, room readiness, arrivals, departures and daily exceptions remain visible.
PMS AND CHANNEL BOUNDARIES
Define whether Schéma is the primary operating system or connects to a specialist provider.
Property type, rooms, channels, availability source, payment route and operational depth must be understood before promising a full PMS or channel-manager scope.
STARTING SCOPE
Begin with the smallest useful phase.
PHASE 1
Digital presence
Accommodation website, enquiries and clear guest information.
PHASE 2
Reservations & guests
Add availability, direct reservations, guest records and payments.
PHASE 3
Daily operation
Add room status, staff tasks, communication, reporting and optional AI.
BUILT FROM THE PLATFORM
The hospitality recipe connects the guest-facing journey to the stay operation.
Website, Customers, Operations and Commerce usually form the route. Specialist PMS or channel services remain explicit integrations where required.
SCHÉMA CORE
Websites
Customers
Operations
Commerce
Schéma AI — optional
Websites · Customers · Operations · Commerce · Schéma AI (optional)
ACCOMMODATION OPERATORS
For properties that need the guest-facing reservation route and daily operation to share one current view.
01
Small hotels
02
Guesthouses
03
Villas
04
Rooms & apartments
05
Boutique accommodation
06
Multi-unit operators
PRACTICAL QUESTIONS
Is this a full channel manager or PMS?
The exact scope depends on the property and integrations required. We define whether Schéma is the primary operating system or connects to a specialist provider before quoting.
Can it accept direct reservations?
Yes, when direct booking is part of the agreed setup and the required availability and payment route is available.
Can we start with the website only?
Yes. A strong accommodation website can be the first step. Add reservations, guest CRM or operations later when they are useful.
SCHÉMA DIGITAL
Connect the reservation to the stay behind it.
Start with the website and reservation route, then add guest records, payments or daily operations according to the property.